Privacy and Data Policy

Data we may collect

• Identification, contact, travel, transaction and supporting data required for quotes, reservations and service.
• Minimum technical data from the website, forms and digital channels for security, operation and service improvement.
• When a reservation includes several passengers, the person providing the data declares they are authorized to share it.

Cookies

• We use necessary cookies for site operation, security, language, navigation and basic preferences.
• With acceptance, we may use basic measurement data to understand site usage and improve content, forms and browsing experience.
• Users may manage, block or delete cookies in their browser settings. Some features may be limited if necessary cookies are blocked.

Processing purposes

• Respond to requests, quotes, reservations, changes, cancellations and traveler support.
• Manage tourism services with domestic or international providers.
• Comply with legal, accounting, tax, commercial, consumer protection, tourism security and fraud prevention obligations.
• Send Mitiquete commercial information when authorization or a prior commercial relationship exists.

Sharing and international transfers

To operate trips, it may be necessary to share data with providers, partners, financial entities, gateways, insurers, airlines, hotels, authorities, consulates, local operators or technology platforms, including outside Colombia.

Data subject rights

• Know, update, correct or request proof of authorization regarding personal data.
• Request information about how data has been used.
• Revoke authorizations or request deletion when legally applicable and no retention obligation exists.
• Submit inquiries or claims through Mitiquete's official channels.

Regional application: USA and Canada

• For travelers located in the United States or Canada, air services, hotels, insurance, cruises, parks, rentals and local operators may be subject to provider-specific rules and the jurisdiction where the service is performed.
• For flights to, from or within the United States, cancellation or significant schedule-change refund rights may be governed by U.S. Department of Transportation rules and by the merchant of record for the payment.
• Mitiquete does not replace the direct legal responsibility of airlines, hotels, operators, insurers or platforms when they are the material providers of the service.

European Union and Spain

• If the traveler is located in Spain or the European Union, mandatory consumer rules may apply to package travel, linked travel arrangements, pre-contractual information, assistance, cancellation and organizer liability depending on the booking.
• For personal data, Mitiquete will seek to handle requests aligned with GDPR-style rights such as information, access, rectification, erasure, objection, restriction and portability when those standards apply.
• The specific travel documents will indicate whether Mitiquete acts as organizer, intermediary or commercial channel for services performed by third-party providers.

Colombia and LATAM

• Mitiquete S.A.S. is incorporated in Colombia, so the commercial relationship is primarily interpreted under applicable Colombian rules on travel agencies, tourism, consumer protection, e-commerce and personal data.
• For travelers in other Latin American countries, these conditions operate as the contractual base, without excluding mandatory consumer protection rules that may apply in the traveler's country.