Sustainability Policy

Mitiquete's commitment

We understand tourism as an activity that should create value for travelers, destinations and host communities. We therefore aim to work with formal providers, guide travelers and promote practices that reduce negative impacts.

Protection of children and adolescents

• We reject any form of commercial sexual exploitation of children and adolescents associated with travel and tourism.
• We may refuse, suspend or discontinue services when there are risk signals, irregular requests or conduct contrary to law.
• We invite travelers and providers to report any suspicious situation to the competent authorities.

Cultural heritage, environment and communities

• We promote respect for customs, local rules, host communities and cultural spaces.
• We reject illegal wildlife and flora trafficking and the extraction of natural elements from protected areas.
• Travelers must comply with entry, safety, conservation and stay regulations in natural or cultural destinations.

Providers and travelers

• We prioritize formal providers that meet applicable safety, quality, permit and traveler service requirements.
• When Mitiquete acts as an intermediary, it will communicate the operational and sustainability conditions informed by the responsible provider.
• Each traveler must act respectfully toward communities, environmental rules, authorities, guides and public spaces.

Regional application: USA and Canada

• For travelers located in the United States or Canada, air services, hotels, insurance, cruises, parks, rentals and local operators may be subject to provider-specific rules and the jurisdiction where the service is performed.
• For flights to, from or within the United States, cancellation or significant schedule-change refund rights may be governed by U.S. Department of Transportation rules and by the merchant of record for the payment.
• Mitiquete does not replace the direct legal responsibility of airlines, hotels, operators, insurers or platforms when they are the material providers of the service.

European Union and Spain

• If the traveler is located in Spain or the European Union, mandatory consumer rules may apply to package travel, linked travel arrangements, pre-contractual information, assistance, cancellation and organizer liability depending on the booking.
• For personal data, Mitiquete will seek to handle requests aligned with GDPR-style rights such as information, access, rectification, erasure, objection, restriction and portability when those standards apply.
• The specific travel documents will indicate whether Mitiquete acts as organizer, intermediary or commercial channel for services performed by third-party providers.

Colombia and LATAM

• Mitiquete S.A.S. is incorporated in Colombia, so the commercial relationship is primarily interpreted under applicable Colombian rules on travel agencies, tourism, consumer protection, e-commerce and personal data.
• For travelers in other Latin American countries, these conditions operate as the contractual base, without excluding mandatory consumer protection rules that may apply in the traveler's country.